Shipping

Orders Shipping to Canadian Destinations

We're open and accepting orders! Due to potential delays with our shipping carrier partners, the delivery of your order may take longer than normal. You can track shipping progress with the tracking number provided within your shipping confirmation email. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!

According to information and guidance available from the W.H.O and medical experts, the risk of catching the virus that causes COVID-19 by touching cardboard or other shipping containers is low. Our products are produced and packaged under stringent quality control and safety procedures, with standard comprehensive hygiene and cleaning protocols in place across our manufacturing and distribution channels. Our websites remain open and we remain committed to health, safety, and support for our communities, online and off, as we navigate through this unprecedented time together.


DELIVERY OPTIONS

Clinique Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your order. 

Please select the option that best suits your delivery needs during "Checkout."

If you have questions about the delivery of your package, please contact us at 1-800-419-4041 for assistance.

SHIPPING COSTS

Ship Method Cost
Standard (with $50 purchase)* FREE*

* Shipping costs will be calculated based on order total.

SHIPPING TIME FRAMES

Ship Method Shipping Timeframe
Standard 5-7 business days

Clinique Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Shipping to select rural or remote destinations may result in extended shipping times.

Shipping Restrictions

Some items sold by Clinique Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Clinique Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

ELECTRONIC DELIVERY

Clinique Online Canada eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

PLEASE NOTE:
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipments to Forwarding Companies

Clinique Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Clinique Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.