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Returns & Exchanges
- Clinique Online Canada Satisfaction Guarantee
- Return & Exchange?
- How long will it take to receive a credit for my returned items?
- When I exchange an item there are two transactions on my credit card - can you explain?
- I ordered/received the wrong product, should I return it?
- My item arrived damaged. What should I do?
- Can I return a gift that was purchased from Clinique Online Canada?
- Damaged Items
Clinique Online Canada Satisfaction Guarantee
If for any reason you are not satisfied with your purchase from Clinique Online Canada you may return the unused portion for refund or exchange. We accept returns for products purchased from Clinique Online Canada only. If you have questions or need assistance with your return, please contact us at 1-800-419-4041.
How do I Return & Exchange an item?
Please contact us at 1-800-419-4041 or via email at CustomerCare@clinique.com 24/7 or via chat Monday - Friday 8am - 10PM ET and Saturday & Sunday 10am - 8pm ET. Our Online Customer Service Team will be happy to assist you with eligible returns, return instructions, and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on clinique.ca may be returned. If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as proof of purchase.
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item there are two transactions on my credit card - can you explain?
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.
Please note that billing for the exchange item is subject to payment authorization and once authorized and shipped, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the issuing bank’s processing times for credits.
Can I return a gift that was purchased from Clinique Online Canada?
Yes, we accept gift returns. Return credits are issued to the original form of payment used for the purchase. The gift-giver’s credit card account will be credited for the returned item(s). If you prefer that your gift-giver is not alerted to the return, please call us at 1-800-419-4041 and we will be happy to assist you with other options.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please contact us at 1-800-419-4041 or via email at CustomerCare@clinique.com 24/7 or via chat Monday - Friday 8am - 10PM ET and Saturday & Sunday 10am - 8pm ET. Our Online Service Team will be happy to assist you with eligible returns and provide you with specific return instructions.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 1-800-419-4041. Please provide the order number along with your email address and phone number for fastest service.