Can I return or exchange an item?
If for any reason you are not completely satisfied with your Clinique Online Canada purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through Clinique Online Canada, please click here for step by step directions. Please note that Clinique Online Canada Cards and eGift Cards can not be returned or exchanged.
Do you ship internationally?
We're sorry, Clinique Online Canada is currently unable to accept orders to be billed or shipped to destinations outside the U.S and Canada. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites.
How can I get an ingredient list?
Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1-866-707-2100 (9am-5pm EST Monday-Friday on Business days) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”
Why is my favorite product discontinue?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9 am and 4:30 pm EST Monday – Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you.
Can you tell me about the gone items?
For assistance with locating a Clinique product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4:30pm EST, Monday through Friday on business days and ask to speak with a Gone But Not Forgotten Representative.
Please note that a search may only be initiated for products within Clinique's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.
If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4:30pm EST, Monday through Friday.
Does anyone else see the information?
Spam filters and ISPS
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online Canada. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online Canada will be accepted. If you have any questions, please contact us at 1-800-419-4041.
If your provider is AOL:
- Open the Email message.
- Click "Add to Address" icon.
- The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Can you send me samples?
Regrettably, samples are not available for general distribution. If your desire is to "try before you buy," please know that it is a Clinique Online Canada policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Clinique Consultant, we invite you to email our Online Consultants.
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
Gift with purchase events
To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online Canada who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.
Do you offer bridal or private?
Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.
What if I lose my eGift Card?
What if someone makes a copy of my printed eGift Card?
We are not responsible for lost or stolen gift cards” At our sole discretion, eGift Cards will be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced.
Deletion of user content
Check the status of your most recent orders by visiting our Order Tracking page. Click on the Order Tracking link and login to your Account to view the status of your orders. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
*Please note: Tracking information may not be available for up to 24 business hours after the order is shipped.
If you would like to cancel an online order after it has been placed, please contact us by phone at 1-800-419-4041 within one hour of placement. We will do our Most Unexceptional to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons including;
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. If you choose to cancel the shipment of any item(s) and you placed your order in-store or used a gift card, a refund for the cancelled item(s) will be issued to the original form of payment. For all other orders, you will not be charged for any cancelled or unshipped item(s). If you have questions about a cancelled order, please contact our Online Service Experts at 1-800-419-4041 or via email.
Orders placed in-store
When will I be charged for a Clinique Canada Online purchase made in a Clinique Canada Store?
If your online order is placed by a Consultant in a Clinique Canada Store, the full purchase price of your item(s) (including taxes) will be immediately charged to your form of payment at the time of purchase and before your item(s) ship. If you have any questions or concerns regarding an online order placed in a Clinique Canada Store, please contact us at 1-800-419-4041 for assistance.
Optimal online color settings
This site is Most Unexceptional viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with additional information to assist with your selections.
At Clinique Online Canada, we understand how important security is to you. When you place an order at Clinique Online Canada, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-800-419-4041 and we will be happy to assist you.
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.
Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum purchase policy
Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
Gift wrap service
Gift orders always receive special care at Clinique Online Canada. We will be happy to create a beautiful gift package and include a note card with your personal greeting. If you wish to have your Clinique Online Canada order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of CA $3.00 will be added to your order total.
Please note: Multiple items within A gift order will be presented as one gift package.
Clinique Online Canada is required by law to collect sales tax on orders being shipped to all Canadian provinces and territories. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email us.
Payment forms accepted:
• American Express
We do not accept:
• Layaway plan
• Personal Checks
• Money Orders
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Payment authorization holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment
If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
Enjoy regularly scheduled deliveries of your favourite Clinique products with our Replenishment Service! Items eligible for this service will appear in your Shopping Bag with a “Replenishment Service” notation—and a pull-down menu lets you select the desired delivery interval: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days.
To activate the Replenishment Service:
• Select item for purchase • Set the time interval for future shipments from the pull-down menu next to the item(s) during checkout
There's no minimum number of products you must order, and you can cancel at any time prior to shipment. As an additional benefit, you’ll enjoy FREE Standard Shipping with every Clinique Online Canada replenishment order.
Consecutive replenishment service orders will be shipped to the address provided when the original purchase was completed and charged to the form or payment used for that purchase.
When your replenishment order is ready to be processed, an email reminder will be sent. You will receive a second email confirming the shipment of the order and that your credit card has been billed.
Edit your Replenishment Service
The details of your replenishment service including; product(s), shipping intervals, billing and shipping address, and payment information can be found in Your Account. To edit this information, sign in and go to My Account and select Auto-Replenishment. Click on View/Edit Details to change, delete, or add information. Please note: Shipping intervals must be set for more than 2 business days from the current date.
Cancel your Replenishment Service
To cancel your replenishment order, sign in, go to My Account and select Auto-Replenishment. Click on View/Edit Details and select Cancel Auto-Replenishment next to the product you wish to cancel.
Clinique Online Canada Satisfaction Guarantee
If you are not completely satisfied with your purchase from Clinique Online Canada, you may return the unused portion to us for a refund or exchange. Please note: Only products purchased from Clinique Online Canada may be returned for refund or exchange.
Online Return/Exchange Instructions
To return a Clinique product purchased from Clinique Online Canada
1. Please fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. if you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.
2. For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
Clinique Online Canada
850 Matheson Blvd. West, Unit 4
3. For your protection and to ensure prompt delivery, we recommend that you send your return via insured UPS Ground. We're sorry. Return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
4. Please allow 7-10 business days for return processing.
If you have questions about returns, please contact us by phone at 1-800-419-4041 or via email.
Return and Exchanges
If you would like to return or exchange an item you received as a gift, please contact us at 1-800-419-4041 or via email at CustomerCare@clinique.com 24/7 or via chat Monday - Friday 8am - 10PM ET and Saturday & Sunday 10am - 8pm ET. Our Online Service Team will be happy to assist you with eligible returns and provide you with specific return instructions.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-419-4041.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Shipping & Handling
Orders Shipping to Canadian Destinations
Clinique Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your order.
Please select the option that best suits your delivery needs during "Checkout."
If you have questions about the delivery of your package, please contact us at 1-800-419-4041 for assistance.
HOLIDAY SHIPPING DEADLINES
|Date||Place Order By||Shipping Type|
|12 Midnight ET||Rural and Remote|
|12 Midnight ET||Standard Service|
SHIPPING TIME FRAMES
|Ship Method||Shipping Timeframe|
|Standard||5-7 business days|
|Express||2-3 business days|
Clinique Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most Express orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Shipping to select rural or remote destinations may result in extended shipping times. Please note Express Service may not be available for some remote destinations. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.
|Express||$18.00 - $23.00*|
* Shipping costs will be calculated based on order total.
Some items sold by Clinique Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Clinique Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
Clinique Online Canada eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipments to Forwarding Companies
Clinique Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Clinique Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
CORPORATE AND CONTACT INFORMATION
Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.
Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturize.
Clinique Laboratories, LLC.
767 Fifth Avenue
New York, N.Y. 10153
Clinique products are available in better department and specialty stores.
Visit our Store Locator to find a Clinique Counter near you.
Do you need more information about our company? Visit ELCompanies.com
Thank you for taking the time to visit our site. We appreciate your inquiries and comments.
If your inquiry cannot be answered by the FAQ's (frequently asked questions), please contact us contact us and we will be happy to assist or call us at 1-800-419-4041.